FAQs
Contact us if your question isn’t covered here.
General
Billing and Payment
License & Fees
Content
Account
File Storage
Company
General
How do you back up your data?
We use Amazon’s Web Services (EC2 and S3) to host our application and store your data. Amazon’s EC2 offers a highly reliable environment where replacement instances can be rapidly and predictably commissioned. The service runs within Amazon’s proven network infrastructure and data centers. The Amazon EC2 Service Level Agreement commitment is 99.95% availability for each Amazon EC2 Region.
For more information visit Amazon Web Services: http://aws.amazon.com
What security do you use?
We use Amazon’s Web Services to host our application and store your data. Amazon has many years of experience in designing, constructing, and operating large scale data centers. This experience has been applied to the AWS platform and infrastructure. AWS data centers are housed in nondescript facilities, and critical facilities have extensive setback and military grade perimeter control berms, as well as other natural boundary protection. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state of the art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff.
Amazon provides data center access and information only to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, their access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical and electronic access to data centers by Amazon employees is logged and audited routinely.
Security within Amazon EC2 is provided at multiple levels: The operating system (OS) of the host system, the virtual instance operating system or guest OS, a stateful firewall and signed API calls. Each of these items builds on the capabilities of the others. The goal is to ensure that data contained within Amazon EC2 cannot be intercepted by non-authorized systems or users and that Amazon EC2 instances are themselves as secure as possible without sacrificing the flexibility in configuration that customers demand.
For more information visit Amazon Web Services: http://aws.amazon.com
We protect the customer area of this website with the most secure SSL encryption technology available today -- up to 256 bits -- to protect your confidential data and plans.
Where does the data reside?
We use Amazon’s Web Services to host our application and store your data. AWS uses a Cloud Architecture, which means underlying computing infrastructure is used only when it is needed (for example to process a user request), to draw the necessary resources on-demand (like compute servers or storage), perform a specific job, and then relinquish the unneeded resources, (often disposing of themselves after the job is done).
Amazon has two cloud computing zones: the United States and Europe. We currently use the United States zone.
For more information visit Amazon Web Services: http://aws.amazon.com
What support do you offer?
We offer technical support via email for paying customers.
Do you offer training?
We don’t offer live training at this time. The content is self-guided, and we provide training documentation, videos and FAQs on how to use the application. We are in the process of developing marketing training with select partners.
Do you offer Growth Panel in other languages?
We are currently creating a Spanish version, with help from our partners in South America. We expect to release that version in fall 2012.
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Billing and Payment
What type of payments do you accept?
We accept VISA, Mastercard, Discover, wire transfer and company check for activation and annual renewal payments. We accept VISA, Mastercard, Discover and AMEX for monthly payments.
How do I cancel my account?
Contact us through the Feedback option in the application.
What is your refund policy?
Once you login you can immediately download hundreds of tools and thousands of combinations of plans, so we don’t provide refunds.
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License & Fees
What are my license rights with regard to content and the application?
If you have a Basic version for Marketers & Entrepreneurs, your license gives you the right to use our content internally to grow your business. Use the tools to build your own marketing strategies and plans, and to manage execution.
If you have a Professional version for Consultants, you can use the content as the infrastructure to deliver services to your clients. You can put your own name on the content and modify and enhance it to your liking. Few other content providers give you this option.
You are explicitly restricted from reselling the content, freely distributing the content, or posting the content on any public website, including your own.
How can I use the content?
You can use the content and tools to build your own marketing strategies and plans, manage execution, train your team, and if you have a Professional version, deliver marketing services to clients.
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Content
Who developed the content?
The Moderandi team of consultants developed the content. We started working on the marketing process in 2002, fleshed it out over time, and brought in additional consultants and resources to supplement our in-house expertise.
How did you decide on the subjects?
After months of debate, we simply put our stake in the ground and said “this is how we’re organizing it.” It’s not perfect, but it works. Our map changed many times during development.
How long did it take to develop the content?
It took many years. We started working on the process in 2002, and we’ve put thousands of hours into it since then.
What is B2B?
B2B stands for business-to-business marketing. Our content and process is geared toward B2B companies.
Can I use Growth Panel for B2C?
Yes. While it’s geared for B2B, we estimate that approximately 70% of the content is directly applicable to B2C. Most of the difference is in the Strategy portion. When it comes to executing campaigns, B2B and B2C have many similarities.
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Account
How do I add/change users?
You may add as many users as your license allows from the My Account section of the application. If you’d like to add additional users to your license, contact us from the Feedback section.
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File Storage
How many files can I store?
Currently we don’t place a limit on the number of files you can store.
Do you have a storage limit?
Currently we don’t place a limit on your storage.
What types of files can I store?
Our application accepts most common file types.
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Company
Where can I learn more about Moderandi?
Visit the “About Us” section of the website to start. You can get a flavor for how we approach marketing by visiting our sister site at www.MarketingMO.com. And, follow us in the social media sphere. Our username is marketingmo.
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